What is Guide-Line?

Guide-Line is our confidential telephone helpline which offers support and information to anyone over the age of 18 who needs it. Whether you require a one-off conversation, are in crisis, or require ongoing mental health support, we are here to help.

Click here for a summary of our Drop-In, Guide-Line and Sanctuary services.

What are Guide-Line’s opening hours?

We are open 12-9pm daily including Bank Holidays and Christmas

How do I get in touch?

You can contact us by telephone on 01274 594 594

What do people who have used this service say?

My Daughter was really struggling and I felt out of my depth and really worried about her safety. I called Guide-Line and was impressed by their knowledge of techniques I could use and other organisations whom I could seek help from. Thank you so much!

GL staff are calm & reassuring in a crisis….help me to calm down & to identify a way to ‘pick up’ normal activities again. I have never let down

No matter how upset I get, ringing Guide-Line always help me. I think this is because they actually listen and then help me to find ways to cope rather than just giving me more medication or not believing what I say

I used to find weekends really hard and my depression always seemed to become worse. Been able to pick up the phone and get support Saturday/Sunday is a lifeline to me and means that I no longer have to fear the weekend coming

I find it much easier to speak to Guide-Line than my GP

Amazing service, thanks

Where can I find out more information?

Head over to our Frequently Asked Questions page for more information about Guide-Line.

Have you checked out our Online Directory? There you will find a vast database of local organisations who offer support and advice across a variety of areas.