Service Manager – Guide-Line
Are you a dynamic leader passionate about mental health?
Can you drive service improvement with innovative solutions?
Are you ready to lead teams and shape services to make a lasting impact on communities?
At Bradford District and Craven Mind, we believe in supporting mental health through high-quality, person-centred services. We’re committed to creating a culture of collaboration, innovation, and inclusivity, where both our staff and the people who use our services thrive.
As Service Manager, you’ll take the lead on driving the strategic development of Guide-Line, our helpline service, while also having the opportunity to shape other mental health services. You’ll work closely with staff, volunteers, and external partners to ensure we meet evolving community needs, while championing the voices of the people we serve.
Join us to help create a healthier, more resilient community, and be part of an organisation that values your leadership, problem-solving abilities, and passion for making a difference.
Guide-Line
Guide-Line is a telephone and live chat service offering confidential mental health support and signposting for people of all ages across Bradford District and Craven. The service is a core element of the local mental health offer, operating closely with Safe Spaces, First Response and other key partners to ensure mental health support is joined up, accessible and effective.
The role will appeal to those who have:
- Proven experience managing teams within a mental health or related field, with a track record of service development and driving change.
- Strong ability to build and maintain partnerships with stakeholders and external agencies, fostering collaboration and multi-agency working.
- Expertise in recognizing and managing risk, including safeguarding, while maintaining a focus on service quality and safety.
- Excellent communication and data analysis skills, with the ability to produce clear, insightful reports that drive service improvements.
- A proactive, solution-focused mindset, with a passion for leading innovative projects and meeting evolving community needs
Salary scale: Grade 4
Our grade 4 salary banding is £27,647 – £35,390, but we’re looking to appoint an experienced manager into this role, at £30,000 – £35,390.
Contract: Permanent
Hours: 37 hours
Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU with requirement to travel between service locations
Responsible to: Director – Children, young people & all age
Annual leave: 25 days plus Bank Holidays
Pension: We operate a contributory pension scheme which you will be auto-enrolled into (subject to the conditions of the scheme).
Probationary period: 6 months
Closing date: 28/10/2024
Interview date: Week commencing 04/11/2024
In the first instance any enquiries to be emailed to [email protected]
How to apply for this role
- Please send your CV and a cover letter outlining your experience and knowledge linking this to the Job Description and Person Specification to: [email protected]
- If you are comfortable doing so please include a completed Equal Opportunity Form
Important information
- Please note it is not possible for us to give feedback to non-shortlisted applicants.
- Bradford District and Craven Mind is committed to safeguarding and promoting the welfare of vulnerable adults and all successful applicants will be asked to apply (through Bradford District and Craven Mind) for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.
- Closing date 28/10/24
- Salary £27,647 – £35,390
Benefits
- Accredited employer
- Annual Leave 25 days plus bank holidays
- Casual dress code
- Charity Discount Schemes
- Employee Assistance Service
- Enhanced sick pay
- Excellent personal development opportunities
- Flexible working
- Pension Scheme
- Simply Health cash plan
- Two days additional leave to use every year to support your wellbeing
- Two Staff Engagement Days